No Shows & CAncellations

No-Shows, last minute cancellations (less than 24 hours notice) or continual rescheduling are subject to a £15.00 fee per pet which will be added to your next grooming visit. Also, you may be required to prepay before your next appointment will be booked. We understand emergency situations and will work with you in that case only. Please be respectful of our time as other pets could have taken your appointment time.

Health, Wellbeing & Senior Dogs

Please advise on any medical/heath issues your pet has when you arrive. Hard as I try to make the grooming sessions as stress free as possible, there are some procedures that are stressful to the elderly pet or one with underlying health issues.  Sometimes procedures can expose a hidden medical problem or aggravate a current one during or after a groom.  Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort with procedures that will not add to their stress. Humanity Before Vanity, always.  In the best interest of your pet the client grooming agreement will give The Cumbernauld Dog GROOMER permission to obtain immediate veterinary treatment for your pet should it become necessary.  If possible, your pet will be taken to your authorised veterinarian or to the nearest available veterinarian.  It is agreed that all medical expenses for veterinary care will be covered by the pet owner upon signing the client grooming agreement.

Matt Removal

Pets with matted coats need extra attention during their grooming session.  Mats left in a pets coat only grow tighter and can strangle the skin and possibly tear it open.  At the Cumbernauld Dog Groomer salon we not wish to cause undue stress to your pet. Mats can be very difficult to remove, and usually require the pet to receive a shaved type haircut. At The Cumbernauld Dog Grooming Salon we will de-mat and then recommend either a hairstyle that suits your life style or a grooming schedule to suit the hairstyle. When de-matting is necessary, removing a heavily matted coat includes the risk of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats.  Heavy matting can also trap moisture near the pet’s skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process.  Torn skin from mats can also harbour maggots.  After effects of mat removal can include itchiness, skin redness, self-inflicted irritations or abrasion and failure of the hair to re-grow. In some instances, the hair is discoloured due to the above mentioned problems. Shaved pets may also be prone to sunburn, which would require the application of a sunscreen on a daily basis until the hair grows sufficiently enough to protect the skin.  In some cases, pets exhibit brief behavioural changes and become quite shy. This is very normal and nothing to worry about – he will be back to normal in a day or two. Just keep telling them how gorgeous they look!  Prevention is the key against matting, following a diligent grooming schedule will help remove the possibility of future occurrences.